Subjects

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Communication Skills for Pharmacists - GAF151

Title:	Communication Skills for Pharmacists
Guaranteed by:	Department of Social and Clinical Pharmacy (16-16220)
Faculty:	Faculty of Pharmacy in Hradec Králové
Actual:	from 2022
Semester:	winter
Points:	0
E-Credits:	2
Examination process:	winter s.:written
Hours per week, examination:	winter s.:14/14, C+Ex [HS]
Capacity:	unlimited / unlimited (unknown)
Min. number of students:	unlimited
4EU+:	no
Virtual mobility / capacity:	no
Key competences:
State of the course:	taught
Language:	English
Teaching methods:	full-time
Teaching methods:	full-time
Level:
Explanation:	(F,3.r.)
Note:	course can be enrolled in outside the study plan enabled for web enrollment

Guarantor:	PharmDr. Jitka Pokladníková, Ph.D.
Classification:	Pharmacy > General Subjects Psychology > External Subjects
Comes under:	4.ročník 2023/24 AJ 4.ročník 2023/24 AJ (obor ENG)
Co-requisite :	GAF347

Examination dates WS schedule

Annotation -

Last update: PharmDr. Jitka Pokladníková, Ph.D. (21.09.2023)

The subject follows disciple Health Care Psychology with special emphasis on social communication, interpersonal relationship and interactions, social rules, values and roles. The main area of interest is social communication (verbal and non-verbal) especially communication with a patient in a pharmacy and solution of interpersonal conflicts.

Course completion requirements -

Last update: PharmDr. Jitka Pokladníková, Ph.D. (21.09.2023)

Exam: written part, oral part.

Topics:

Verbal and non-verbal communication.
Effective listening and empathy.
Assertiveness. Interpersonal conflict.
Interviewing and assessment.
Effective patient counselling.
Barriers in patient communication.
Communication with special patient groups.
Improving patient outcome.
Communication with special patient groups:

Unstable patients
Aggressive patiens
Anxious patiens
Anxious pedants
Depressed patiens
Socially disabled patiens
Physically disabled patients: Hearing impairement
Physically disabled patients: Vision impairment
Physically disabled patients: Speech impairment
Terminally ill patients
Patients with HIV/AIDS
Mentally impaired patients
Patients with low health literacy
Caregivers
Children
Geriatric patients

Literature -

Last update: PharmDr. Jitka Pokladníková, Ph.D. (21.09.2023)

Obligatory:

TIETZE, Karen J. Clinical skills for pharmacists-E-book: A patient-focused approach. Elsevier Health

Sciences, 2011.

. . In . . : , , s. -. ISBN ..

Cobb, B. T., Bowen, J. F., Pontiggia, L., Koffer, K. F., & Scholtz, J. M. (2019). Evaluation of an

individualized vs non-specific standardized patient activity in improving communication skills amongst

pharmacy students. Currents in Pharmacy Teaching and Learning, 11(6), 603-608.

. . In . . : , , s. -. ISBN ..

McCorry, L. K., & Mason, J. (2020). Communication skills for the healthcare professional. JONES &

BARTLETT PUB Incorporated.

. . : , , s. ISBN .

Davis, K. (2019). Mosby's Sterile Compounding for Pharmacy Technicians-E-Book. Elsevier Health

Sciences.

. . In . . : , , s. -. ISBN ..

Mohiuddin, A. K. (2020). The Role of the Pharmacist in Patient Care: Achieving High Quality, Cost-

Effective and Accessible Healthcare Through a Team-Based, Patient-Centered Approach. Universal-

Publishers.

. . In . . : , , s. -. ISBN ..

Watson, D. G. (2020). Pharmaceutical analysis E-book: a textbook for pharmacy students and

pharmaceutical chemists. Elsevier Health Sciences.

. . : , , s. ISBN .

Syllabus -

Last update: PharmDr. Jitka Pokladníková, Ph.D. (21.09.2023)

Aspects of social contact, social perception, interaction and communication.

Types and means of social communication, their application in the pharmacist-patient relationship.

Verbal communication, meaning, content and paralinguistic aspects of speech; communication

barriers and techniques.

Nonverbal communication, body, space, time and communication context.

Transaction analysis, crisis communication.

Active listening, empathy and the possibilities of its use in the work of a pharmacist.

Assertiveness and the possibilities of its use in the work of a pharmacist.

Communication with problem clients and patients.

Interpersonal conflicts and their resolution.

The pharmacist and his role in improving the quality of pharmaceutical care, e.g.: increasing adherence.

Teaching methods -

Last update: PharmDr. Jitka Pokladníková, Ph.D. (21.09.2023)

Teaching Methods: lectures, seminars, exam.