Subjects

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Communication Skills for Pharmacists - GF151

Title:	Komunikace pro farmaceuty
Guaranteed by:	Department of Social and Clinical Pharmacy (16-16220)
Faculty:	Faculty of Pharmacy in Hradec Králové
Actual:	from 2022
Semester:	winter
Points:	0
E-Credits:	2
Examination process:	winter s.:combined
Hours per week, examination:	winter s.:14/14, C+Ex [HS]
Capacity:	unlimited / unlimited (unknown)
Min. number of students:	unlimited
4EU+:	no
Virtual mobility / capacity:	no
Key competences:
State of the course:	taught
Language:	Czech
Teaching methods:	full-time
Level:
Explanation:	(F,4.r.)
Note:	course can be enrolled in outside the study plan enabled for web enrollment

Guarantor:	doc. PharmDr. Jitka Pokladníková, Ph.D.
Classification:	Pharmacy > General Subjects Psychology > External Subjects
Comes under:	4.ročník 2023/24 Farmacie (FAR) 4.ročník 2024/25 Farmacie
Co-requisite :	GF347

Examination dates WS schedule

Annotation -

The subject follows disciple Health Care Psychology with special emphasis on social communication, interpersonal relationship and interactions, social rules, values and roles. The main area of interest is social communication (verbal and non-verbal) especially communication with a patient in a pharmacy and solution of interpersonal conflicts. Communication skills with minority population groups is included in the subject.

Last update: Pokladníková Jitka, doc. PharmDr., Ph.D. (17.09.2024)

Course completion requirements -

Written test based on findings from lectures, seminars and related information sources and oral examination - case study in a pharmacy.

Last update: Pokladníková Jitka, doc. PharmDr., Ph.D. (17.09.2024)

Literature -

Obligatory:

Robert Beardsley. Communication Skills in Pharmacy Practice. : Wolters Kluwer Health, 2019, s. ISBN 1975105419.

Last update: prepocet_literatura.php (19.09.2024)

Teaching methods -

Teaching Methods: lectures, seminars, exam.

Last update: Pokladníková Jitka, doc. PharmDr., Ph.D. (17.09.2024)

Syllabus -

Relations and the position of the individual in society, socialisation.
Social roles and rules of social behaviour.
Motivation, social attitudes and needs.
Aspects of social contact.
Social perception.
Interpersonal relations and interactions.
Verbal communication.
Non-verbal communication.
Specifics of communication in pharmacy practice.
Solution of interpersonal conflicts.
Group dynamics.
Human sources management, leadership.
Some of social-pathology features (e.g. drugs abuse, criminality).

Last update: Pokladníková Jitka, doc. PharmDr., Ph.D. (17.09.2024)

Learning outcomes -

The subject of Communication skills for Pharmacists organically follows the discipline known as Healthcare Psychology. It emphasizes issues of social interaction, interpersonal relationships and interactions, social norms, values, and roles. The core, however, is social communication (both verbal and non-verbal) with a special focus on communication in pharmacies and healthcare facilities, resolving interpersonal relationships, including conflicts. The subject also includes familiarization with the specifics of communication with handicapped individuals in connection with health psychology.

Learning Outcomes: Based on the acquired knowledge and skills, students will be able to:

· Define aspects of social interaction, including social perception and interaction.

· List verbal and non-verbal components of communication.

· Describe barriers to communication.

· Propose the structure and conduct of an interview.

· Define key principles of effective communication when working with patients.

· Define key principles of effective communication with specific groups of patients, including children, older adults, patients with aggressive, anxious, depressive, and socially disadvantaged behavior, as well as patients with sensory or mental disabilities.

· Define types of social behavior.

· Describe differences between assertiveness, passivity, and manipulation.

· Demonstrate ways to resolve interpersonal conflicts.

Last update: Pokladníková Jitka, doc. PharmDr., Ph.D. (11.03.2025)