SubjectsSubjects(version: 953)
Course, academic year 2023/2024
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Communication Skills for Pharmacists - GAF151
Title: Communication Skills for Pharmacists
Guaranteed by: Department of Social and Clinical Pharmacy (16-16220)
Faculty: Faculty of Pharmacy in Hradec Králové
Actual: from 2022
Semester: winter
Points: 0
E-Credits: 2
Examination process: winter s.:written
Hours per week, examination: winter s.:14/14, C+Ex [HS]
Capacity: unlimited / unlimited (unknown)
Min. number of students: unlimited
4EU+: no
Virtual mobility / capacity: no
Key competences:  
State of the course: taught
Language: English
Teaching methods: full-time
Teaching methods: full-time
Explanation: (F,3.r.)
Note: course can be enrolled in outside the study plan
enabled for web enrollment
Guarantor: PharmDr. Jitka Pokladníková, Ph.D.
Classification: Pharmacy > General Subjects
Psychology > External Subjects
Comes under: 4.ročník 2023/24 Pharmacy (ENG)
Co-requisite : GAF347
Annotation -
The subject follows disciple Health Care Psychology with special emphasis on social communication, interpersonal relationship and interactions, social rules, values and roles. The main area of interest is social communication (verbal and non-verbal) especially communication with a patient in a pharmacy and solution of interpersonal conflicts.
Last update: Pokladníková Jitka, PharmDr., Ph.D. (21.09.2023)
Course completion requirements -

Exam: written part, oral part.


  • Verbal and non-verbal communication.
  • Effective listening and empathy.
  • Assertiveness. Interpersonal conflict.
  • Interviewing and assessment.
  • Effective patient counselling.
  • Barriers in patient communication.
  • Communication with special patient groups.
  • Improving patient outcome.
  • Communication with special patient groups:
    • Unstable patients
    • Aggressive patiens
    • Anxious patiens
    • Anxious pedants
    • Depressed patiens
    • Socially disabled patiens
    • Physically disabled patients: Hearing impairement
    • Physically disabled patients:  Vision impairment
    • Physically disabled patients:  Speech impairment
    • Terminally ill patients
    • Patients with HIV/AIDS
    • Mentally impaired patients
    • Patients with low health literacy
    • Caregivers
    • Children
    • Geriatric patients
Last update: Pokladníková Jitka, PharmDr., Ph.D. (21.09.2023)
Literature -


  • TIETZE, Karen J. Clinical skills for pharmacists-E-book: A patient-focused approach. Elsevier Health

    Sciences, 2011.

    . . In . . : , , s. -. ISBN ..

  • Cobb, B. T., Bowen, J. F., Pontiggia, L., Koffer, K. F., & Scholtz, J. M. (2019). Evaluation of an

    individualized vs non-specific standardized patient activity in improving communication skills amongst

    pharmacy students. Currents in Pharmacy Teaching and Learning, 11(6), 603-608.

    . . In . . : , , s. -. ISBN ..

  • McCorry, L. K., & Mason, J. (2020). Communication skills for the healthcare professional. JONES &

    BARTLETT PUB Incorporated.

    . . : , , s. ISBN .

  • Davis, K. (2019). Mosby's Sterile Compounding for Pharmacy Technicians-E-Book. Elsevier Health


    . . In . . : , , s. -. ISBN ..

  • Mohiuddin, A. K. (2020). The Role of the Pharmacist in Patient Care: Achieving High Quality, Cost-

    Effective and Accessible Healthcare Through a Team-Based, Patient-Centered Approach. Universal-


    . . In . . : , , s. -. ISBN ..

  • Watson, D. G. (2020). Pharmaceutical analysis E-book: a textbook for pharmacy students and

    pharmaceutical chemists. Elsevier Health Sciences.

    . . : , , s. ISBN .

Last update: Pokladníková Jitka, PharmDr., Ph.D. (21.09.2023)
Syllabus -

Aspects of social contact, social perception, interaction and communication.

Types and means of social communication, their application in the pharmacist-patient relationship.

Verbal communication, meaning, content and paralinguistic aspects of speech; communication

barriers and techniques.

Nonverbal communication, body, space, time and communication context.

Transaction analysis, crisis communication.

Active listening, empathy and the possibilities of its use in the work of a pharmacist.

Assertiveness and the possibilities of its use in the work of a pharmacist.

Communication with problem clients and patients.

Interpersonal conflicts and their resolution.

The pharmacist and his role in improving the quality of pharmaceutical care, e.g.: increasing adherence.

Last update: Pokladníková Jitka, PharmDr., Ph.D. (21.09.2023)
Teaching methods -

Teaching Methods: lectures, seminars, exam.

Last update: Pokladníková Jitka, PharmDr., Ph.D. (21.09.2023)
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